Privacy Policy

Effective Date: September 16, 2026

Welcome to Chery Maids, LLC (“Chery Maids”, “we”, “us”, or “our”). This Privacy Policy governs the collection, use, disclosure, and protection of your personal information when you visit our website or engage with our services.

1. Information We Collect

Chery Maids collects various types of personal information to provide and enhance our services:

• Name
• Email address
• Mailing address
• Phone number
• IP address
• Payment information (handled securely through our payment processor)
• Service photographs (images of work areas taken before and after cleaning service)

2. How We Collect Information

We collect personal information through secure booking, quote request, and job application forms to ensure accurate service delivery and effective communication.

3. Use of Information

We use your information for the following purposes:

• Service Delivery: Providing cleaning services and managing appointments.
• Communication: Sending appointment reminders, responding to inquiries, and providing updates.
• Service Documentation: Photographing work areas before and after service to record property condition, verify completed work, support our Re-Clean Guarantee, and resolve any damage or service quality claims.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Log Data and Cookies

Chery Maids may collect Log Data, including IP addresses, browser type, pages visited, and session duration, using cookies for analytical and user experience enhancement purposes.

5. Service Providers and Partnerships

We engage third-party service providers and partners to assist in service delivery, analytics, and operational support (booking and scheduling software, payment processing, email and SMS delivery, and analytics). These partners access personal information on a need-to-know basis strictly for service-related purposes, bound by confidentiality agreements.

6. Data Retention

We retain personal information for as long as necessary to provide our services and to meet legal, tax, and accounting obligations.

Service photographs are retained within the client’s service record and are deleted upon request, except where a photograph is relevant to an active service quality claim, damage claim, or dispute, in which case it is retained until the matter is resolved.

7. Your Rights

You may request access to the personal information we hold about you, request correction of inaccurate information, or request deletion of your information. Requests can be made by contacting us at the details in the Contact section, or through your client dashboard at app.cherymaids.com, where you can also update your details or deactivate your account. You may opt out of promotional communications at any time.

Please note that some information must be retained where required for legal, tax, or accounting purposes, or where it relates to an active claim or dispute.

8. Security

While we implement industry-standard security measures to protect your personal information, electronic transmissions inherently involve risks. We strive to safeguard your data but cannot guarantee absolute security.

9. Links to Other Sites

Our website may contain links to third-party sites. Chery Maids is not responsible for their privacy practices and encourages you to review their policies upon visiting.

10. Children’s Privacy

Chery Maids does not knowingly collect personal information from individuals under the age of 18. If inadvertent collection occurs, we promptly delete such information upon discovery.

11. Compliance with Laws

We may disclose your personal information when required by law or subpoena.

12. Changes to This Privacy Policy

Chery Maids reserves the right to update this Privacy Policy periodically. Changes are effective upon posting on our website. We encourage you to review this policy regularly for updates.

13. Contact Us

For questions or concerns regarding this Privacy Policy or our data practices, please contact us at [email protected] or (813) 666 – 3630.