Terms of Service

Effective Date: September 16, 2026

Please read these Terms of Use (“Terms”, “Terms of Use”, “Terms of Service”) carefully before using the https://cherymaids.com website (the “Service”) operated by Chery Maids, LLC (“Chery Maids”, “we”, “us”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Accounts

When you create an account with us, you must provide accurate, complete, and current information at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Chery Maids, LLC and its licensors.

Links to Other Web Sites

Our Service may contain links to third-party websites or services that are not owned or controlled by Chery Maids, LLC.

Chery Maids, LLC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Chery Maids, LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Service Options

Chery Maids offers a variety of service options including Premium Deep Cleaning, Standard or Express Cleaning, and Move-in/Move-out Cleaning.

Booking and Scheduling

Booking Process Bookings can be made online, by phone, or by email, and we will send a confirmation upon booking.

Condition Assessment and Adjustment. Service pricing is based on the property condition selected at booking and on any photographs provided prior to service. Chery Maids may request photographs to confirm scope of work. If the condition on arrival is materially heavier than represented, our team will document the condition photographically and contact the client before proceeding. Service will not continue until the client approves the adjusted rate. If the client declines, the appointment will be cancelled and the applicable cancellation fee will apply.

Rescheduling and Cancellations Clients must reschedule at least 48 hours before the appointment to avoid fees.

Unpaid sums over 30 days will accrue interest at 15% per month.

Cancellation and Rescheduling Fees

The 4-hour rate applies to all services regardless of frequency. Please provide 48 hours’ notice before the next scheduled cleaning to terminate the recurring service. The fees above apply to that final appointment.

Clients may cancel, reschedule, or deactivate their account at any time through their dashboard at app.cherymaids.com, or by calling or texting (813) 666-3630.

Skipping a Recurring Cleaning If a weekly cleaning is skipped or postponed within 24 hours of the scheduled service, a $25 fee will be incurred.

Access and Entry Clients must provide clear entry instructions and ensure pets are secured.

Inaccessible Properties If our team arrives at the property and cannot access the property, resulting in our inability to clean the property, a fee of 50% of the scheduled service fee will be charged.

Re-Clean Guarantee Clients must report any issue within twenty-four (24) hours of service completion. Chery Maids will offer the earliest available appointment to re-clean the affected areas at no additional charge.

Clients must accept a re-clean appointment within three (3) days of the offer. Where a client is unable or unwilling to accept an appointment within that period, Chery Maids will still schedule the re-clean but is not responsible for soiling accumulated after the original service.

The guarantee applies to items on our published service checklist and is void where service was time-capped at the client’s request, where areas contained unsecured pets, where other contractors worked in the home during or after service, or where persons or pets entered the home before the re-clean.

Special Requests and Prioritization Special requests must be informed at the time of booking. The satisfaction guarantee is void if service is time-capped or if pets or individuals access the home post-cleaning.

Additional Terms Clients must notify Chery Maids 24 hours in advance of any special cleaning methods or products required.

Payment Terms

Payment Methods Payment is due upon completion of service unless arranged otherwise. Accepted methods include credit or debit cards.

Late Payments Late payments will incur a 15% monthly fee on outstanding balances. Services will be suspended until overdue accounts are settled.

Resolution and Refunds Our standard remedy for service that did not meet the standard of our published checklist is a re-clean of the affected areas at no additional charge, requested within twenty-four (24) hours of service completion.

Where a re-clean is not practical (for example, where the client has vacated the property, or where a return visit cannot be scheduled within a reasonable period), Chery Maids may issue a partial refund. Refund amounts are determined proportionately and take into account the total cost of the service, the scope and extent of the areas affected, and whether a re-clean was offered and declined.

Full refunds are not issued where service has been substantially performed. Refunds are not available for the conditions excluded from the Re-Clean Guarantee.

Cancellations and Refunds

Cancellation Policy Clients must cancel at least 48 hours prior to the scheduled cleaning time to avoid a $50 fee. Cancellations within 4 hours of the scheduled service will incur a charge of 50% of the service fee. Recurring service cancellations require 48 hours’ notice to avoid a charge equivalent to one cleaning.

Refunds Refunds are not issued where service has been substantially performed. Refunds are not available for the conditions excluded from the Re-Clean Guarantee.

Emergency Cancellations In the case of uncontrollable circumstances such as severe weather, communicable diseases, etc. either party may reschedule without penalty.

Right to Refuse Service Chery Maids reserves the right to refuse service for safety concerns or severe clutter. A cancellation fee may apply in such cases.

Access Issues Lockout fees of 50% of the scheduled service fee will apply if our team arrives and is unable to access the property in order to complete the service.

Client Obligations

Access to Property Clients must provide clear instructions for accessing the property and ensure pets are secured. Special instructions regarding pets must be communicated in advance. Areas containing unsecured pets will not be cleaned and are not eligible for re-clean under the Re-Clean Guarantee.

Preparation for Cleaning Clients are responsible for tidying up areas to be cleaned. Additional fees may apply if significant decluttering or organizing is required.

Concurrent Work by Others. Clients must notify Chery Maids in advance if other contractors or service providers will be present during the scheduled appointment. Cleaning performed concurrently with other work may require additional time, may incur additional charges, and may be rescheduled at our discretion. Areas recontaminated by concurrent work are not covered by the Re-Clean Guarantee.

Valuables and Delicate Items Clients must notify Chery Maids of any fragile, delicate, or valuable items and surfaces that require special care or cleaning methods.

Utilities and Safe Environment Clients must ensure that water, electricity, and climate control are available and functioning at the premises during the scheduled service, and must provide a safe working environment free of hazards or obstructions.

If utilities are unavailable when our team arrives, the team will wait up to fifteen (15) minutes. If utilities are not restored within that period, the appointment will be rescheduled and a fee of 50% of the scheduled service will be charged, consistent with our inaccessible property policy.

Trash Chery Maids will remove standard household trash generated during service. We are not a waste removal service and do not remove furniture, construction debris, or accumulated refuse. Trash removal beyond two (2) standard household bags requires prior arrangement and may incur an additional charge.

Communication Clients must maintain up-to-date contact information and promptly respond to any communications from Chery Maids regarding scheduling or service issues. Clients are responsible for their scheduled appointment details. Failure to receive an electronic reminder does not waive applicable cancellation, rescheduling, or lockout fees.

Payment Clients must ensure that payment methods are current and sufficient funds are available. Payment is due upon completion of service unless prior arrangements have been made.

Cleaning Standards and Limitations

Standards of Service Chery Maids strives to provide high-quality cleaning services tailored to client needs. We follow a checklist for each cleaning service to ensure consistency and thoroughness in each cleaning visit.

Chery Maids adheres to high cleaning standards but does not provide services related to removing hazardous materials or biological waste. This includes, but is not limited to, animal waste, human waste, bodily fluids, blood, or any materials considered biohazards. If such conditions are present at the time of service, our cleaning team may refuse to perform the service, and a cancellation fee may apply.

Service Limitations Chery Maids does not clean hazardous areas or climb higher than a two-step ladder. Responsibility for fragile or valuable items requires prior arrangement. Outdoor cleaning services are not included unless agreed upon.

The Re-Clean Guarantee covers cleaning of items on our published service checklist. It does not cover pre-existing damage or permanent wear, including but not limited to mold or mildew beneath caulking or sealant, stained or damaged grout, mineral etching on glass or tile, rust staining, and worn or discolored finishes. These conditions require repair rather than cleaning and cannot be resolved by cleaning products or methods.

Service Photography Chery Maids cleaning teams photograph work areas at the start and end of each service. These photographs document property condition, verify completed work, and support our Re-Clean Guarantee and damage claims process. Photographs are stored securely within the client’s service record and are not disclosed to third parties or used for marketing without the client’s written permission. Clients who do not wish their property to be photographed must notify Chery Maids in advance of service; the Re-Clean Guarantee does not apply to services performed without documentation photographs.

Post-Cleaning Inspection Clients should conduct a walk-through with our team post-cleaning to address any immediate concerns. Any issues should be reported within 24 hours to qualify for a re-clean at no additional charge.

Client’s Responsibilities Clients must secure valuables and ensure that electricity and water are available during the scheduled cleaning time. Client should also declutter and tidy up the areas to be cleaned. Excessive clutter may result in additional charges.

Damage and Liability

Accidental Damage Chery Maids will exercise reasonable care while cleaning your home. In the unlikely event of accidental damage, clients must notify us within 24 hours.  Failure to report damage promptly waives any claims. If damage occurs due to the fault of our team, we will repair, replace, or compensate for the item at our discretion.

Liability Limitations Chery Maids is not liable for pre-existing damage, wear and tear, or items not disclosed as fragile or delicate. Our team is insured; however, liability is limited to the cost of the service provided on the day of damage.

Exclusions Chery Maids is not responsible for damages resulting from faulty and/or improper installation of items, unstable items, or items not properly secured.

What We Do Not Clean For the health, safety, and insurance of our team, Chery Maids does not perform the following, and our cleaning teams may decline service where these conditions are present:

• Biohazards, including animal waste, human waste, bodily fluids, blood, and drug paraphernalia
• Properties with active pest, insect, or rodent infestations
• Mold remediation. We clean surface mildew; we do not treat or remediate mold.
• Any work requiring a ladder taller than two steps, or standing on furniture, counters, or other surfaces
• Exterior or outdoor areas, unless arranged in advance
• Heavy lifting or moving of furniture and appliances
• Blinds that are fragile or prone to breaking
• Properties with hoarding conditions, or clutter severe enough to prevent access to surfaces
• Removal of furniture, construction debris, or accumulated refuse
• Post-construction cleanup, unless booked as a post-construction service

Where our team arrives and encounters any of the above, service may be declined in whole or in part, and the applicable cancellation fee may apply. Responsibility for fragile or valuable items requires prior written arrangement.

Promotional Offers

From time to time, Chery Maids may offer special promotions to our customers. Each promotion is subject to specific terms and conditions, as outlined below:

“40% off First Deep Clean” Promotion Terms:

Eligibility This offer is valid for new customers only and cannot be combined with other promotions or discounts

Service Commitment Customers must enroll in recurring cleaning service (weekly, bi-weekly, monthly, or quarterly) and commit to a minimum of three (3) consecutive cleanings

Promotion Details The initial cleaning service will be upgraded to a deep clean at 40% off the standard deep clean rate

Payment Terms A valid credit card must be kept on file for the duration of the service commitment

Cancellation Policy If service is terminated before the completion of three (3) cleanings, the discounted amount will be charged retroactively at the full deep clean rate on the final invoice

Additional Terms Home conditions must fall within our standard cleaning scope. Excessive clutter, build-up and debris may incur additional charges. This offer cannot be combined with other promotions or discounts.

“Free Deep Clean” Promotion Terms:

Eligibility This offer is valid for new customers only and cannot be combined with other promotions or discounts

Service Commitment  Customers must enroll in bi-weekly standard cleaning services and commit to a minimum of six (6) consecutive bi-weekly cleanings (3-month minimum contract)

Promotion Details The initial cleaning service will be upgraded to a deep clean at no additional cost; customers will be charged the standard cleaning rate.

Payment Terms A valid credit card must be kept on file for the duration of the service commitment

Cancellation Policy If the service is terminated before the completion of six (6) cleanings or postponed for more than six (6) weeks, the discounted amount from the free deep clean will be charged retroactively on the final invoice

Additional Terms Home conditions must fall within our standard cleaning scope. Excessive clutter, build-up and debris may incur additional charges. This offer cannot be combined with other promotions or discounts.

Privacy Policy

Information Collection Chery Maids collects personal information such as name, address, phone number, and email for the purpose of providing cleaning services and communicating with clients. Payment information is collected through a secure payment processing platform for collecting service fees.

Use of Information Personal information is used to manage and fulfill service requests, improve our services, and communicate with clients regarding their appointments and any promotions.

Data Security Chery Maids implements industry-standard security measures to protect personal information from unauthorized access, disclosure, or misuse.

Third-Party Sharing Chery Maids does not sell or rent personal information to third parties. Information may be shared with third-party service providers for the sole purpose of assisting with our operations, such as payment processing and scheduling.

Client Rights Clients have the right to access, correct, or delete their personal information by contacting us directly or logging in to their secure client dashboard. Clients can also opt out of receiving promotional communications at any time.

Policy Updates This privacy policy may be updated periodically. Clients will be notified of any significant changes.

For any questions or concerns regarding our privacy practices, please review our privacy policy at www.cherymaids.com/privacy-policy or contact us at [email protected].

 

Termination of Services

By the Client Clients may terminate services at any time by providing at least 48 hours’ notice before the next scheduled cleaning. Failure to provide notice will result in a cancellation fee equivalent to 50% of the scheduled service cost.

By Chery Maids Chery Maids reserves the right to terminate services at any time for reasons including but not limited to unsafe or unsanitary conditions, failure to pay for services, or repeated cancellations or rescheduling.

Final Payment Upon termination, any outstanding balances must be paid in full. Clients will receive an invoice for any services rendered up to the termination date.

Refunds Full refunds are not issued where service has been substantially performed. Refunds are not available for the conditions excluded from the Re-Clean Guarantee.

Governing Law and Dispute Resolution

Governing Law These terms and conditions are governed by and construed in accordance with the laws of the state of Florida.

Dispute Resolution Any disputes arising out of or related to these terms or the services provided by Chery Maids shall be resolved through negotiation in good faith between the parties. If a resolution cannot be reached through negotiation, the dispute shall be submitted to mediation. If mediation fails, the dispute shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Each party will bear its own costs associated with dispute resolution, except as may be required by law or the arbitration agreement.

Severability If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement These terms constitute the entire agreement between Chery Maids and the client regarding the services provided and supersede any prior agreements or understandings.

Modifications to Terms

Right to Modify Chery Maids reserves the right to modify these terms and conditions at any time. Clients will be notified of any changes via email or through an announcement on our website at least 30 days before the new terms take effect.

Client Acceptance Continued use of our services after changes have been made constitutes acceptance of the revised terms. Clients who do not agree to the new terms must notify Chery Maids to terminate services before the effective date of the changes.

Contact Us

If you have any questions about these Terms, please contact us at [email protected] or call (813) 666-3630.